Feb 15, 2022 City Council

[00:00:03]

ALL RIGHT. LET'S DO THIS.

[1. Call to order]

WE'LL CALL THE MEETING TO ORDER OFFICIALLY AND START AS WE ALWAYS START WITH OUR CITY CHAPLAIN, PASTOR CLAY REED, FOR OUR INVOCATION, FOLLOWED BY OUR PLEDGES.

PASTOR REED? LET'S PRAY.

DEAR LORD, WE GIVE THANKS FOR THIS EVENING.

LORD, WE GIVE THANKS FOR A RELATIVELY SHORT AGENDA.

WE PRAY BLESSING UPON THE FAMILIES OF THE COUNCIL, PEOPLE AND THE STAFF WHO WORKED AS ME TONIGHT. WE PRAY THAT YOU WOULD BLESS THEIR EXTRA TIME TOGETHER.

WE PRAY THAT YOU WOULD BLESS THIS ENTIRE GROUP WITH YOUR WISDOM AND HELP AS THEY WORK THROUGH DECISIONS.

LORD, WE ALSO PRAY, ESPECIALLY TONIGHT, FOR PILAR AND HER COMMUNICATIONS TEAM.

IN THE WORLD WE LIVE IN, IT'S SO EASY FOR ONE TWEET OR ONE THING TO GET SAID THAT PEOPLE TAKE THE WRONG WAY.

SO WE JUST PRAY BLESSING UPON HER AS SHE THINKS ABOUT COMMUNICATION FOR THE CITY, GIVE HER AND HER TEAM AND ALL THE PEOPLE THAT WORK ON THAT GRACE, WISDOM AND PEACE.

LORD, WE GIVE THANKS FOR JESUS.

AND IT'S IN HIS NAME. WE PRAY.

AMEN. AMEN. THANKS, PASTOR.

JOIN US IN THE PLEDGE OF ALLEGIANCE.

OK.

THANK YOU SO MUCH, PASTOR REED, AS ALWAYS.

[3. Open Space Acquisition Strategy]

MAYOR AND MEMBERS OF THE CITY COUNCIL, THE PURPOSE OF TONIGHT'S PRESENTATION IS TO DISCUSS WITH THE COUNCIL A PROPOSED POLICY STATEMENT THAT WOULD PROVIDE GUIDELINES FOR FUTURE PROPERTY ACQUISITION.

AS YOU ARE WELL AWARE, THE SOUTHLAKE CITY COUNCIL HAS A LONG HISTORY OF AUTHORIZING THE CONCEPT OF MAKING INVESTMENTS INTO OPEN SPACE ALL OVER SOUTHLAKE, AND THAT HAS BEEN DONE PARTICULARLY THROUGH SOUTHLAKE'S COMPREHENSIVE PLANS, BUT ALSO OVER THE YEARS, COUNCIL HAS AUTHORIZED THE USE OF MULTIPLE FUNDING TOOLS TO IMPLEMENT THE RECOMMENDATIONS IN THESE PLANS THAT HAVE RESULTED IN THE EXPANSION OF OUR PARKS AND OPEN SPACE SYSTEM ACROSS THE CITY. AND MOST RECENTLY LAST NOVEMBER, 57 PERCENT OF SOUTHLAKE VOTERS APPROVED THE USE OF BONDS TO ACQUIRE LAND FOR OPEN SPACE AND PASSIVE PARKS AND, IN CERTAIN CASES, STORMWATER MANAGEMENT.

SO THAT BRINGS US TO OUR PROPOSED POLICY STATEMENT.

THE PURPOSE OF THIS POLICY WOULD BE TO PROVIDE A BLUEPRINT TO ENSURE THAT PROPERTY ACQUISITION IS ULTIMATELY ALIGNED WITH THE GOALS OF THE CITY.

THE POLICY WOULD GUIDE STAFF THROUGH OFFERS MADE TO THE CITY FOR PIECES OF LAND.

IT WOULD ALSO SERVE AS A COMMUNICATION TOOL THAT WE COULD PROVIDE TO PEOPLE WHO ARE LOOKING TO SELL LAND TO THE CITY OR HAVE PIECES OF PROPERTY THEY WOULD LIKE THE CITY TO EVALUATE. THE POLICY IS WRITTEN IN LANGUAGE THAT IS MORE GUIDELINE PHRASED RATHER THAN REQUIREMENT PHRASED, AND SO THAT PROVIDES FOR SOME FLEXIBILITY IN ITS APPLICATION.

IT ALSO OUTLINES THE DIFFERENT FUNDING TOOLS THAT WOULD BE AVAILABLE TO THE CITY TO ACQUIRE PROPERTY UNDER THIS POLICY.

SO THE FIRST SECTION OF THE POLICY OUTLINES THE PURPOSE AND THE GUIDING PRINCIPLES, AND ESTABLISHES SOME OVERARCHING POLICY STATEMENTS TO GUIDE THE INVESTMENT OF FUNDS AND OPEN SPACE ACQUISITION.

THESE STATEMENTS ARE BROAD AND MEANT TO BE OVERARCHING, AS I MENTIONED, BUT YOU'LL SEE AS WE GET INTO THE NEXT SECTION, WHICH PROVIDES FOR SPECIFIC EVALUATION CRITERIA THAT THEY DO LINK BACK TO THESE BROAD POLICY STATEMENTS.

THESE ARE INTENDED TO CONVEY THAT WE WOULD PREFER PROPERTY THAT IS ACCESSIBLE TO THE PUBLIC, THAT SUPPORTS OUR INFRASTRUCTURE GOALS, THAT WILL MAKE A UNIQUE OR UNEQUALED CONTRIBUTION TO OUR EFFORTS AT OPEN SPACE PRESERVATION IN SOUTHLAKE, OR THE PROPERTY MIGHT PROTECT SOME NATURAL RESOURCE THAT HAS BEEN IDENTIFIED.

SO THE NEXT SECTION FOLLOWING THE PURPOSE IN THE GUIDELINES IS THE PROPERTY EVALUATION CRITERIA, AND IT HAS BEEN CATEGORIZED ALONG THESE FOUR CATEGORIES THAT YOU SEE HERE ON THE SCREEN, AND THE POLICY ITSELF HAS A SERIES OF QUESTIONS UNDER EACH OF THESE FOUR CATEGORIES, BEGINNING WITH PUBLIC PURPOSE AND COMMUNITY IMPACT.

THE EVALUATION CRITERIA ALONG THIS CATEGORY EVALUATES THE ACCESSIBILITY OF A PIECE OF PROPERTY, HOW COMPATIBLE IT MAY BE WITH COMPREHENSIVE PLAN GOALS, ARE THERE ANY UNIQUE CHARACTERISTICS TO THE PROPERTY, WHAT IS THE SCOPE OF THE PUBLIC BENEFIT?

[00:05:06]

SO, HOW DO PROPOSED DEVELOPMENT OF A PIECE OF PROPERTY IMPACT ALIGNMENT WITH THE CITY'S INFRASTRUCTURE GOALS, PARTICULARLY AS THEY RELATE TO PASSIVE PARKS AND STORMWATER MANAGEMENT? THEN, OF COURSE, WE HAVE A FINANCIAL CONSIDERATION SECTION WHERE A PROJECT FINANCIALS WILL BE CALCULATED, INCLUDING THE DEVELOPMENT COSTS FOR A PIECE OF LAND, ACQUISITION COSTS COMPARED TO WHAT WE'RE SEEING IN THE MARKET.

IF THERE IS A PROJECT FOR THAT PROPERTY, WHAT TYPE OF LONG TERM MAINTENANCE CONSIDERATIONS NEED TO BE INCLUDED THAT MIGHT HAVE LONGER TERM IMPACTS ON THE CITY'S BUDGET? AND THEN FINALLY, SOME SPECIFIC CHARACTERISTICS RELATED TO THE LAND AND THE SITE ITSELF. WHAT IS THE PROPERTY SIZE? WHERE IS IT LOCATED? WHO OWNS THE PROPERTY? IS THE SELLER WILLING TO SELL? THERE MAY BE OTHER LAYERS OF DEVELOPMENT CONSIDERATIONS, SUCH AS FEDERAL OR STATE CONSIDERATIONS, PARTICULARLY IF THERE ARE WATERS OF THE U.S.

LOCATED THERE. THERE'S SOME OTHER LAYERS OF CONSIDERATION THAT WE WOULD HAVE TO EVALUATE.

THE NEXT SECTION OUTLINES SOME AVAILABLE FUNDING TOOLS, IT IS NOT MEANT TO BE EXHAUSTIVE, BUT BE REPRESENTATIVE OF SOME OF THE MAJOR TOOLS THAT COULD BE UTILIZED TO ACQUIRE AND DEVELOP PROPERTY UNDER THIS POLICY.

THE POLICY OUTLINES IF THE PARTICULAR FUNDING SOURCE IS CASH FUNDING SOURCE ONLY, OR IF THERE'S A BOND THAT IS AVAILABLE TO BE USED THROUGH THAT FUNDING SOURCE.

AND THE MAIN THING THAT IS CONVEYED WITH THIS SECTION IS THAT WE HAVE A WIDE VARIETY OF FUNDING TOOLS AVAILABLE AT OUR DISPOSAL AND WHEN THERE IS A PIECE OF PROPERTY THAT THE CITY HAS BEEN ASKED TO TAKE A LOOK AT, OUR CHIEF FINANCIAL OFFICER WILL PUT TOGETHER A FUNDING PLAN.

SO, SHE WOULD IDENTIFY A PLAN THAT MAY BE 100 PERCENT CASH FUNDED OR A PLAN THAT COULD BE SOME COMBINATION OF CASH FUNDS AND BOND FUNDS, IT JUST WOULD DEPEND ON THE TYPE OF PROJECT AND WHAT TYPE OF PROPERTY WE'RE LOOKING AT.

AND THEN THE FINAL SECTION OF THE POLICY OUTLINES THE PROCESS THAT THE CITY WOULD USE, AND OF COURSE, WE WOULD BEGIN BY USING THE POLICY TO EVALUATE THE PROPERTY IN QUESTION AND COME TO CITY COUNCIL IN EXECUTIVE SESSION WITH A DISCUSSION AS TO OUR EVALUATION AS IT RELATES TO THE ALIGNMENT WITH POLICY.

AT THAT TIME, THERE WOULD BE A PRELIMINARY FINANCIAL PLAN PRESENTED, AND IF COUNCIL CHOSE TO MOVE FORWARD AND GAVE STAFF DIRECTION TO PROCEED, THEN WE WOULD INITIATE THE ACQUISITION PROCESS.

AND THESE MIDDLE TWO STEPS MAY BE MORE CIRCULAR AT SOME POINTS BECAUSE AS WE GO THROUGH NEGOTIATIONS, WE MIGHT HAVE TO COME BACK TO COUNCIL, SEEK FURTHER DIRECTION, BUT ONCE, AND IF, WE GET TO A POINT WHERE WE ARE READY TO COMPLETE THE ACQUISITION, WE WOULD COME BACK TO COUNCIL WITH A FINAL FUNDING PLAN AND MAKE A FINAL RECOMMENDATION.

AND THEN, OF COURSE, IF THERE ARE CONTRACTS OF SALE THAT NEED TO BE ACTED ON, COUNCIL WOULD TAKE ACTION ON THOSE CONTRACTS OF SALE, AND IF THE FUNDING PLAN INCLUDED THE RECOMMENDATION TO ISSUE BONDS FOR THE PURCHASE OF THE PROPERTY COUNCIL WOULD TAKE ACTION TO AUTHORIZE THE ISSUANCE OF THE BONDS.

TAKE ACTION IN OPEN SESSION YOU MEAN? YES. OK. YES.

SO THAT LEADS US TO THE POINT WHERE WE'RE REALLY LOOKING FOR FEEDBACK ON THIS POLICY TO SEE IF THERE'S ANY CHANGES OR SUGGESTIONS FOR REVISION THAT COUNCIL WANTS, AND THEN BASED ON YOUR FEEDBACK, WE WILL GO REFINE THE POLICY AND THEN COME BACK AND HAVE IT PLACED ON A FUTURE COUNCIL AGENDA FOR ADOPTION.

YEAH.

COUNCIL, ANY FEEDBACK FOR STAFF AT THIS POINT? I MEAN, I THINK IT SEEMS TO LAY OUT VERY INTUITIVELY, I LIKE THAT.

YOU KNOW, OBVIOUSLY WE GOT TO DO OUR NEGOTIATIONS AND IMPORTANT THAT POTENTIAL SELLERS DON'T KNOW THAT THE CITY IS INVOLVED AS THE PRICE TENDS TO GO UP JUST A BIT, BUT ALSO VERY IMPORTANT THAT THERE'S A CHANCE TO VOTE ON IT IN OPEN SESSION, SO.

YES. EVERYONE'S ACCOUNTABLE TO THAT PURCHASE.

ANY FEEDBACK? MAKES SENSE? QUESTIONS? I THINK YOU'RE ON THE RIGHT TRACK.

THANK YOU. THANKS, ALISON.

APPRECIATE IT. OK, WELL, WITH THAT, WE'LL MOVE ON TO WORK SESSION AGENDA ITEM NUMBER 4,

[4. 2021 Citizen Survey Results]

GOOD EVENING, EVERYONE.

TONIGHT, I WILL BE PRESENTING THE RESULTS OF THE 2021 CITIZEN SATISFACTION SURVEY.

WE ALSO HAVE OUR--.

GOING FORWARD.

WE ALSO HAVE OUR CONSULTANTS DECISION ANALYSTS HERE WITH US THIS EVENING, IF THERE'S ANY QUESTIONS ABOUT THE SURVEY METHODOLOGY, STRUCTURE OR ANY OF THOSE MORE TECHNICAL QUESTIONS. SO, THE FIRST QUESTION TO ANSWER IS, WHY DO WE SURVEY? THE BAR FOR SERVICE DELIVERY AND SOUTHLAKE IS EXTREMELY HIGH, AND IN ORDER TO MONITOR AND

[00:10:04]

SO PART OF IT IS TO MEET THEM WHERE THEY ARE TO BRIDGE THE GAP BETWEEN RESIDENTS WHO LIVE IN SOUTHLAKE WHO CALL THIS HOME FOR THEIR BUSINESSES OR WHO VISIT HERE, AND THEY VOTE, BUT THEY MAY NOT COME TO COUNCIL MEETINGS, THEY MAY NOT COME TO BOARD MEETINGS, AND SO YOU'RE NOT GETTING THAT CONSISTENT ELEMENT OF FEEDBACK FROM THEM.

WE HAVE A SAYING, AND I'M SURE MANY OF YOU HAVE HEARD IT, THAT WHAT GETS MEASURED GETS DONE, AND THIS IS JUST ONE OF THE WAYS THAT WE MEASURE OUR PROGRESS.

WE ALSO HAVE BEEN DOING THIS SURVEY FOR MANY YEARS AND HAVE TREND DATA FOR SOME OF THESE QUESTIONS GOING BACK TO 2005.

SURVEYING IS JUST ONE MEASURE, IT'S A POINT OF TIME, BUT IT GIVES US PERSPECTIVE OF HOW THE COMMUNITY IS FEELING IN THAT POINT OF TIME.

ALSO, WE USE THIS FOR PLANNING FOR THE FUTURE, SO YOU'LL SEE MANY OF OUR MASTERPLAN RECOMMENDATIONS AND SEVERAL OF OUR CIP PROJECTS, ALL TIED TO CITIZEN SURVEY OUTCOMES.

AND LASTLY, THE COST OF SURVEYING IS REALLY REPAID IN INTEREST IN TERMS OF THE CITIZEN SATISFACTION WITH GOVERNMENT, STAFF COMMITMENT TO CHANGE, AND A CONSERVATION OF RESOURCES. ON THE STRATEGY MAP, ULTIMATELY, ALL OF THIS COMES BACK TO THIS TOP TIER OF SERVING OUR CUSTOMERS, REALLY MAKING SURE THAT WE ARE MEETING THEIR NEEDS.

MEASURING, TRACKING, INTERNAL PERFORMANCE, CREATING STRONG BUDGETING DECISIONS, GOOD POLICIES AND STRONG PROCEDURES.

THIS GRAPHIC SHOWS OUR STRATEGIC MANAGEMENT SYSTEM AND OUR BUDGET CYCLE.

YOU CAN SEE EACH OCTOBER WE EITHER CONDUCT THE CITIZEN SURVEY OR IN AN OFF YEAR, WE CONSULT IT TO MAKE SURE THAT WORK PLANS, BUSINESS PLANS AND BUDGETS ARE ALL TIED TO CITIZEN SURVEY OUTCOMES.

GETTING INTO THE RESEARCH STRUCTURE JUST A LITTLE BIT.

THE SURVEY WAS CONDUCTED FROM OCTOBER 1ST TO NOVEMBER 12TH THIS YEAR.

[INAUDIBLE] DESIGNED TO GAUGE THE GENERAL OPINIONS ABOUT QUALITY OF LIFE AND THE DIRECTION OF THE CITY OF SOUTHLAKE, ASSESS RESIDENTS ATTITUDES AND SATISFACTION WITH SEVERAL COMMUNITY ISSUES, INCLUDING NEIGHBORHOOD SAFETY, CRITICAL CITY SERVICES SUCH AS WATER, SEWER, FIRE, POLICE, TRAFFIC, COMMERCIAL DEVELOPMENT AND AMONG OTHER SERVICES.

AND THE SURVEYS ALSO ASSESS RESIDENTS SPECIFIC EXPERIENCES WITH SOUTHLAKE EMPLOYEES TO GET AN IDEA OF WHERE OUR CUSTOMER SERVICE LEVEL IS THAT.

WE ALSO ASKED QUESTIONS ABOUT COMMUNICATION, COMMUNICATION EFFECTIVENESS, COMMUNITY ENGAGEMENT AND GENERAL DEMOGRAPHICS.

EACH YEAR, WE NEED A SAMPLE SIZE OF ABOUT 450 RESPONDENTS, AND IN THIS 2021 SURVEY, WE RECEIVED MORE THAN 1200 RESPONDENTS, WHICH GIVES US A STATISTICAL MARGIN OF ERROR OF PLUS OR MINUS 2.9 PERCENT AT THE 95 PERCENT CONFIDENCE LEVEL.

IN ADDITION TO THE NUMBER OF RESPONDENTS, WE LOOK AT GEOGRAPHICAL DISTRIBUTION AND DEMOGRAPHIC DISTRIBUTION, AND YOU CAN SEE OVER ON THE RIGHT HAND SIDE OF THE SLIDE, THE GEOGRAPHICAL DISTRIBUTION IS VERY STRONG.

EACH SURVEY ALSO HAS THE OPPORTUNITY FOR OPEN ENDED QUESTIONS, WE HAVE SEVERAL THROUGHOUT THE SURVEY, BUT THE MAIN PRIORITY IS WHAT IS THE MOST IMPORTANT ISSUE FACING SOUTHLAKE TODAY TO GET AN IDEA OF WHERE RESIDENTS THINK WE SHOULD SPEND OUR RESOURCES.

SO HERE ON THE SLIDE, YOU CAN SEE AN EXAMPLE OF ONE OF THE WORD CLOUDS THAT YOU'LL FIND THROUGHOUT THE REPORT AND ALONG WITH THE ANSWERS FOR WHAT RESIDENTS FIND TO BE THE BIGGEST PRIORITY TODAY, WHICH INCLUDES ROADS, TRANSPORTATION DEVELOPMENT, WHICH HAVE SHOWN UP IN THE PAST.

THIS YEAR, WE DID SEE THE COMMUNITY FEEL DIVERSITY AND KIND OF THE GENERAL SENSE OF COMMUNITY SHOW UP IN THE OPEN ENDED QUESTIONS.

SO AS WE LOOK AT THE RESULTS, THE MAIN QUESTION THAT WE ASK OURSELVES IS HOW WELL IS THE CITY MEETING THE NEEDS OF RESIDENTS, AND THE NEXT FEW SLIDES GIVE YOU A HIGH LEVEL SUMMARY OF WHERE WE'RE AT.

SO FIRST, CONSISTENT IN PAST YEARS, AN OVERWHELMING MAJORITY, ABOUT 96 PERCENT OF RESPONDENTS SHARED FAVORABLE OPINIONS OF THE OVERALL QUALITY OF LIFE IN SOUTHLAKE, WITH 47 PERCENT REPORTING IT AS EXCELLENT, 36 PERCENT AS GOOD AND 13 PERCENT-- OR SORRY, 36 AT VERY GOOD AND 13 PERCENT AT GOOD.

THIS SLIDE SHOWS THE QUALITY OF LIFE PROGRESSION SINCE 2002.

WE ASKED RESIDENTS DURING THE TIME THAT YOU'VE LIVED IN SOUTHLAKE, DO YOU BELIEVE THAT IT HAS IMPROVED, STAYED THE SAME OR GOTTEN WORSE? SO YOU CAN SEE THROUGHOUT THE YEARS THAT GENERALLY, FOR THE MOST PART, PEOPLE SAY THAT IT

[00:15:02]

IN THE 2021 SURVEY, WE DID SEE A DECLINE IN THOSE WHO THINK THE QUALITY OF LIFE HAS IMPROVED COMPARED TO PREVIOUS YEARS.

THIS QUESTION IS ALSO REALLY INTERESTING WHENEVER YOU BREAK IT DOWN BY INCOME LEVEL AND AGE. SO, FOR THOSE THAT ARE 50 YEARS OR OLDER, THE QUALITY OF LIFE HAS IMPROVED SIGNIFICANTLY COMPARED TO THOSE THAT ARE YOUNGER THAN THEM, AND THEN THE PERCEPTION OF IMPROVEMENT ALSO INCREASES IN THE AMOUNT OF TIME THAT YOU'RE LIVING IN SOUTHLAKE.

SO THOSE WHO HAVE LIVED HERE LONGER THINK THAT IT'S MORE LIKELY TO HAVE IMPROVED, THOSE WHO HAVE LIVED HERE SHORTER AMOUNT OF TIME, LESS LIKELY TO THINK IT'S IMPROVED.

ALSO, THOSE WITH INCOME LEVELS OVER $150,000 ARE MORE LIKELY THAN THOSE WITH HIGHER INCOME LEVELS TO INDICATE THAT THERE'S--.

SO IF YOU'RE $150,000 OR LESS, YOU'RE MORE LIKELY TO THINK THAT IT'S IMPROVED VERSUS THOSE IN A HIGHER INCOME BRACKET.

NEW THIS YEAR, WE ASKED RESIDENTS THE VALUE THAT THEY FEEL THAT THEY'RE GETTING FOR THEIR TAX DOLLARS. SO WE SAID, YOU KNOW, CITY OF SOUTHLAKE MAKES UP ABOUT 14 PERCENT OF YOUR TAX BILL, HOW DO YOU FEEL THAT VALUE IS FOR THE TAXES THAT YOU'RE PAYING? WE HAD ABOUT EIGHT OUT OF 10 RESIDENTS SAY THAT THEY EITHER HAVE AN EXCELLENT VALUE OR A GOOD VALUE FOR THE TAXES THAT THEY'RE PAYING.

EXCUSE ME. THIS SLIDE SHOWS, FOR OUR SIX FOCUS AREAS, HOW WE'RE DOING AT PERFORMING ON OUR STRATEGIC OBJECTIVES, AND THIS IS A COMPARISON TO THE 2019 SURVEY.

YOU CAN SEE ONE OBJECTIVE REMAIN PRETTY CONSISTENT AND THAT WAS ACHIEVING THE HIGHEST STANDARDS OF SAFETY AND SECURITY.

WE SAW FOUR THAT HAD STATISTICALLY SIGNIFICANT INCREASES IN SERVICE LEVEL, SO THAT WAS PROVIDING ATTRACTIVE AND UNIQUE SPACES FOR THE ENJOYMENT OF PERSONAL INTERESTS, PROMOTING OPPORTUNITIES FOR PARTNERSHIPS AND VOLUNTEERISM, ATTRACTING AND KEEPING TOP TIER BUSINESSES, PROVIDING TRAVEL CONVENIENCE WITHIN THE CITY, AND THEN THE FINAL OBJECTIVE ENHANCING THE SENSE OF COMMUNITY THROUGH CUSTOMER SERVICE AND CITIZEN ENGAGEMENT OPPORTUNITIES WAS THE ONLY SERVICE AREA THAT SAW A STATISTICALLY SIGNIFICANT DECREASE.

THIS SLIDE SHOWS OUR TOP 10 SERVICES BY IMPORTANCE, SO WE TAKE 21 SERVICES AND WE ASK EVERYBODY TO RANK THEM BY IMPORTANCE AND THEN RATE THEM BY SATISFACTION.

SO, THESE ARE OUR TOP 10 BY IMPORTANCE.

THE GOLD BAR SHOWS VERY IMPORTANT, AND THE BLUE BAR SHOWS SOMEWHAT IMPORTANT.

THE TOP 10 SERVICES ARE GENERALLY CONSISTENT WITH WHAT WE SAW IN 2019, WITH RESPONDING TO POLICE CALLS, FIRE SERVICES REMAINING THE TOP TWO MOST IMPORTANT SERVICES, FOLLOWED BY WATER AND AMBULANCE SERVICES.

THE SLIDE SHOWS THE SATISFACTION FROM THE 2021 SURVEY, AND AGAIN, IT'S PRETTY CONSISTENT WITH THE 2019 SURVEY WITH FIRE SERVICES, SEWER, AMBULANCE AND POLICE COMING IN AT THE TOP FOUR. SO LOOKING AT THE STATISTICALLY SIGNIFICANT SATISFACTION CHANGES FROM 2019-21, WE HAD SIX SERVICES COME IN AT A STATISTICALLY SIGNIFICANTLY HIGHER SATISFACTION RATING.

SO MANAGING TRAFFIC CONGESTION WAS THE BIGGEST JUMP AT A 22 PERCENT INCREASE, FOLLOWED BY PEDESTRIAN PATHWAYS, SIDEWALKS AND TRAILS AND THE REST OF THE SERVICES SHOWN ON THE SCREEN. THE ONLY SERVICE THAT HAD A STATISTICALLY SIGNIFICANT DECREASE IN SATISFACTION WAS ENFORCING TRAFFIC LAWS.

ACCORDING TO OUR AGREEMENT WITH REPUBLIC, WE HAVE TWO QUESTIONS ON THE SURVEY THAT ARE PART OF THEIR PERFORMANCE MEASURES AND THAT IS RESIDENT SATISFACTION WITH TRASH AND RECYCLING, AND THEY DID MEET THEIR REQUIRED 85 PERCENT SATISFACTION, WITH 88 PERCENT ON THE RECYCLING SIDE AND 89 PERCENT ON THE TRASH SIDE.

SO, WHENEVER WE TAKE THE IMPORTANCE AND THE SATISFACTION, WE TAKE, THE DIFFERENCE BETWEEN THE TWO AND THAT DELTA IS WHAT WE CALL A GAP.

SO EVERY SERVICE HAS A GAP, BUT WHAT WE DO IS PRIORITIZE GAP ISSUES IF THAT DELTA IS MORE THAN 25 PERCENT.

SO THIS YEAR WE HAVE TWO SERVICES THAT CAME AT 25 PERCENT OR HIGHER AND THAT IS PROVIDING PEDESTRIAN PATHWAYS, SIDEWALKS AND TRAILS AND CODE ENFORCEMENT SERVICES--.

LOOKING AT THIS--.

OOPS. SORRY, I THOUGHT I TOOK THE AUDIO OFF.

SO WE'LL DIG INTO THOSE IN JUST A MOMENT.

I'M GOING TO TRY TO SKIP THIS AUDIO REALLY QUICK.

HOPEFULLY, IT DOESN'T PLAY. THERE IT GOES.

SO THIS SLIDE SHOWS THE COMPARISON OF THE GAP FROM THE 2019 SURVEY TO THE 2021 SURVEY.

[00:20:08]

GENERALLY, TRAFFIC CONGESTION, ROAD SAFETY AND LIGHT TIMING WERE THE TOP REASONS FOR DISSATISFACTION WITH ANY OF THE TRAFFIC MANAGEMENT SERVICES.

SO, LOOKING INTO PEDESTRIAN PATHWAYS, SIDEWALKS AND TRAILS JUST A LITTLE BIT, THE DISSATISFACTION WITH THE SURVEY IS AT 26 PERCENT.

AND WE DID ASK A DEEPER DIVE QUESTION ON THIS, ASKING THE LOCATION OF SIDEWALKS THAT PEOPLE ARE DISSATISFIED WITH, AND FOR THE MOST PART, RESIDENTS WERE MOST DISSATISFIED WITH SIDEWALKS AND PATHWAYS CONNECTING THEIR NEIGHBORHOOD TO OTHER NEIGHBORHOODS.

SO THAT GENERAL CONNECTIVITY THROUGHOUT THEIR-- NEAR THEIR HOME.

THE CODE ENFORCEMENT GAP ISSUE IS QUITE INTERESTING BECAUSE IT'S NOT DRIVEN BY HIGH DISSATISFACTION, SO WHENEVER WE LOOK AT THAT DELTA, IT'S ACTUALLY THE NEUTRAL PARTIES THAT ARE DRIVING THIS TO BE A GAP ISSUE.

SO, THERE ARE ALWAYS OPPORTUNITIES TO CONTINUE TO IMPROVE THIS SERVICE THROUGH BETTER COMMUNICATION AND LOOKING AT OUR SERVICES TO MAKE SURE THAT WE ARE PROACTIVELY TAKING CARE OF THEIR CONCERNS.

THE CUSTOMER SERVICE PIECE OF THIS, WE ASK RESIDENTS WHAT DEPARTMENT THEY HAVE MOST RECENTLY CONTACTED AND OVER ON THE RIGHT HAND SIDE, YOU CAN SEE THE CHART THAT CHAMPIONS CLUB, PUBLIC WORKS, AND TRASH AND RECYCLING, AND THE LIBRARY ARE THE MOST FREQUENTLY CONTACTED DEPARTMENTS.

AFTER BEING ASKED WHAT DEPARTMENT THEY MOST RECENTLY CONTACTED, THEY'RE THEN ASKED A SERIES OF QUESTIONS ABOUT THEIR INTERACTION WITH THAT EMPLOYEE.

SO THIS LOOKS AT A SPECIFIC ONE TIME INSTANCE, NOT CITY OF SOUTHLAKE EMPLOYEES AS A WHOLE. AND SO YOU CAN SEE THAT GENERALLY THE CUSTOMER SERVICE SCORES HAVE REMAINED PRETTY FLAT, WITH THE EXCEPTION OF EMPLOYEES, SHOWING PRIDE AND QUALITY FOR THEIR WORK HAS INCREASED STATISTICALLY SIGNIFICANTLY, AS WELL AS FOLLOW UP.

HOWEVER, FOLLOW UP REMAINS TO BE ONE OF THE AREAS THAT WE COULD BEST WORK ON.

SO, AFTER LOOKING AT THE HIGH LEVEL DATA, WE HAVE TO ASK OURSELVES, WHERE SHOULD WE FOCUS OUR EFFORTS? AND REALLY THE FIRST PRIORITY IS TO CONTINUE TO MAINTAIN THE HIGH QUALITY OF SERVICES THAT WE HAVE IN SOUTHLAKE.

RESIDENTS ARE GENERALLY SATISFIED WITH OUR SERVICES.

THEY'RE HAPPY. THEY FIND OUR SERVICES IMPORTANT.

SO WE NEED TO MAINTAIN THAT.

FOLLOWING THAT, THERE'S ALWAYS CANDIDATES FOR IMPROVEMENT.

SO OBVIOUSLY, OUR TWO GAP ISSUES ARE HIGH PRIORITIES FOR US TO FOCUS OUR EFFORTS ON, PEDESTRIAN PATHWAYS, SIDEWALKS AND TRAILS AND CODE ENFORCEMENT SERVICES.

WHILE IT'S NOT A GAP ISSUE AT THAT, 25 PERCENT, ANIMAL CONTROL SERVICES IN THE 2019 SURVEY AND IN THE 2021 SURVEY, WE'RE PRETTY CLOSE UP TO THAT 25 PERCENT MARK, AT 21 PERCENT. [INAUDIBLE] SUMMARY, YOU'RE LOOKING AT A STATISTICALLY VALID SURVEY THAT SHOWS HIGH QUALITY OF LIFE AND HIGH SATISFACTION WITH CITY SERVICES.

IN THE SURVEY REPORT THAT YOU RECEIVED, YOU CAN FIND VERBATIM COMMENTS THAT PROVIDE A LOT OF INSIGHT INTO HOW THE COMMUNITY IS FEELING, AND WE USE THESE--.

SORRY, THE TERMERS KEEPS GOING.

THESE RESULTS PROVIDE A BLUEPRINT FOR MOVING FORWARD FOR BUDGET DEVELOPMENT, COMMUNICATION PLANS AND DEPARTMENTAL WORK PLANS.

I'M HAPPY TO TAKE ANY QUESTIONS OR IF YOU HAVE ANY QUESTIONS FOR DECISION ANALYST, I KNOW THERE'S A LOT OF DATA TO DIG INTO.

THANKS, LOREN. ANY QUESTIONS FOR STAFF? LET ME KNOW. I THINK INTUITIVELY, WE ALL FEEL LIKE CITIZENS ARE HAPPY WITH THE JOB THAT THE CITY IS DOING, BUT IT'S GOOD TO KIND OF PUT NUMBERS TO A LOT OF THIS.

ALSO, OBVIOUSLY, TO YOUR POINT, IF IT'S NOT MEASURED, WE CAN'T IMPROVE IT, SO ALWAYS SEEKING TO IMPROVE.

YES, SIR. ANY QUESTIONS, COMMENTS COUNCIL? I'LL JUST SAY ONE THING, WE USE THE SURVEY RESULTS TO INFORM OUR WORK PLANS, SO RESIDENTS CAN REST ASSURED THAT WE'RE TAKING THEIR INPUT AND PUTTING IT TO WORK.

ABSOLUTELY. THANK YOU ALL VERY MUCH.

THANK YOU. GREAT WORK AND THANK YOU TO THE CONSULTANTS.

THANK YOU FOR ALL YOUR WORK ON THAT.

[00:25:01]

[5. Discuss all items on tonight's agenda. No action will be taken and each item will be considered during the Regular Session.]

SO, TONIGHT WE HAVE A LONG CONSENT AGENDA AND THEN NOTHING ELSE.

SO ON CONSENT, THERE'S ITEM 4A, WHICH IS APPROVED MINUTES FROM THE FEBRUARY 1ST, 2022 REGULAR CITY COUNCIL MEETING.

ITEM 4B, APPROVE THE PURCHASE OF SOFTWARE SUPPORT SERVICES AND ANNUAL MAINTENANCE FROM TYLER TECHNOLOGIES, AND AN AMOUNT NOT TO EXCEED $217,500 DOLLARS.

ITEM 4C, APPROVE THE PURCHASE OF SOFTWARE AND SUPPORT SERVICES FROM SHI GOVERNMENT SOLUTIONS FOR MICROSOFT LICENSES AND AN AMOUNT NOT TO EXCEED $150,000 DOLLARS.

ITEM 4D, APPROVE THE PURCHASE OF CISCO SMARTNET FROM PRESIDIO AND AN AMOUNT NOT TO EXCEED $100,000 DOLLARS.

ITEM 4E, APPROVE A CONTRACT RENEWAL FOR THE SOUTHLAKE TOWN SQUARE PARKING GARAGE AND STREET SWEEPING, POWER WASHING, AND PORTER SERVICES TO SOUTHLAKE LEASING AND MANAGEMENT DBA REGENT SERVICES AND AMOUNT NOT TO EXCEED $135,000.

ITEM 4F, APPROVE AN INNER LOCAL AGREEMENT WITH TARRANT COUNTY FOR THE JOINT RESURFACING OF SAM BASS RIDGE ROAD.

IS THAT TARRANT COUNTY? [INAUDIBLE] SAM BASS RIDGE IS IN DENTON COUNTY? SAM BASS RIDGE IS IN DENTON COUNTY.

IS TARRANT PAYING FOR IT? SO, THE PROPOSED ILA PROJECTS THAT WE HAVE WITH THE COUNTY, AND SO WE PROVIDED A LIST OF PROJECTS TO THEM TO SAY WHICH ONES WOULD WORK BEST FOR OUR STAFF AND THEIR STAFF.

AND THIS IS ONE OF THOSE PROJECTS THAT WAS SELECTED.

SO, TARRANT COUNTY IS ON BOARD WITH--.

ALL RIGHT. [LAUGHTER] KEEP THAT BETWEEN ME AND YOU.

[LAUGHTER]. THAT'S GREAT.

I WILL DO THAT, SIR. OK, THANK YO.

[INAUDIBLE] SIR. THANK YOU. ABSOLUTELY.

ALL RIGHT. MOVING ON ITEM 4G, APPROVE AN ENGINEERING SERVICES AGREEMENT WITH DATA TRANSFER SOLUTIONS LLC TO PROVIDE CONDITION ASSESSMENT OF CITY OWNED ROADWAYS IN AN AMOUNT NOT TO EXCEED $94,605 DOLLARS.

ITEM 4H, APPROVE FUNDING FOR THE PURCHASE OF CAPITAL EQUIPMENT FROM MARATHON FITNESS AND AN AMOUNT NOT TO EXCEED $134,000 DOLLARS.

ITEM 4I, APPROVE A CONTRACT RENEWAL FOR PARKS JANITORIAL SERVICES WITH PURESERVICES CORP IN AMOUNT NOT TO EXCEED $54,000 DOLLARS.

ITEM 4J, ZA22-0001, PLAT REVISION FOR LOTS 1R1 AND 1R2, BLOCK 1, CARROLL ISD NUMBER 6, ADDITION, AND LOCATED AT 1085 SOUTH KIMBALL AVENUE, SOUTHLAKE, TEXAS.

ITEM 4K, WHICH IS ZA22-0002.

IT'S A PLAT REVISION FOR LOTS, 4R1 AND 4R2, LEGENDS AT SOUTHLAKE, LOCATED AT 2320 DEAN WAY, SOUTHLAKE, TEXAS.

ITEM 4L, WHICH IS ZA22-0003, PLAT REVISION FOR LOT 1, BLOCK 1, MULTI-SPORT TRAINING FACILITY ADDITION AND THAT'S LOCATED AT 2311 CROOKED LANE AND 1085 SOUTH KIMBALL AVENUE.

AND FINALLY, ITEM 4M, CANCEL THE MARCH 15TH, 2022 REGULAR CITY COUNCIL MEETING.

COUNCIL, ANY QUESTIONS OR ISSUES WITH ANYTHING ON CONSENT? ANY DISCUSSION YOU NEED? NO, MAYOR. OK, THAT SOUNDS GOOD.

THANK YOU VERY MUCH. SO WITH THAT, WE ARE GOING TO CALL THE REGULAR SESSION INTO ORDER,

[1. Call to order.]

[2. A. Executive Session]

SO AS MAYOR, I HEREBY ADVISE YOU THAT WE ARE GOING INTO THE EXECUTIVE SESSION PURSUANT TO THE TEXAS GOVERNMENT CODE SECTION 55.071 TO SEEK LEGAL ADVICE FROM OUR CITY ATTORNEY AND I ANTICIPATE BEING BACK OUT HERE AT SEVEN O'CLOCK.

WE'RE GOING TO GO AHEAD AND TACKLE-- WELL, WE'LL TACKLE ITEM 3A, WHICH IS THE MAYOR'S REPORT. SO--.

SORRY. ARE YOU GOOD? HOW MANY OF THESE HAVE YOU DONE, SHANA? OK, WELL, FOR THIS, FOR THE MAYOR'S REPORT, I'D KEEP IT SIMPLE, BUT I DO WANT TO DELIVER

[3. A. Mayor's Report]

SO AS YOU ALL KNOW, THERE WAS A HIGH LEVEL OF ANXIETY AS WE WENT INTO THIS FORECASTED WINTER STORM. THE PHRASE I HEARD FROM A LOT OF FOLKS OR THE ACRONYM WAS PTSD, AND I THINK THAT REALLY SPOKE TO IN A VERY SERIOUS WAY.

IT SPOKE TO THE THE HIGH, HIGH LEVELS OF ANXIETY THAT FOLKS HAD AS WE SAW THE WEATHER REPORT STARTING TO COME IN ABOUT A WEEK BEFORE WE SAW IT WAS GOING TO GET BAD.

BUT NO ONE REALLY KNEW HOW MUCH.

AND I THINK THE UNKNOWN IS WHAT WAS WHAT WAS SCARY.

AND THERE WAS, YOU KNOW, WE GOT A WHOLE LOT OF FEEDBACK AND WE STAFF SPENT AN INCREDIBLE AMOUNT OF TIME PREPPING FOR THIS.

AND YOU KNOW, WE'RE NOT GOING TO HANG, HANG THE BANNER AND SAY, MISSION ACCOMPLISHED.

BUT THERE WERE A WHOLE LOT OF SUCCESSES THAT I WANT TO HIGHLIGHT THROUGHOUT THIS.

[00:30:04]

WE DIDN'T KNOW WHAT WE DIDN'T KNOW IT WAS.

IT WAS, I HOPE, A ONCE IN A LIFETIME EVENT, BUT ALSO CHALLENGING COMMUNICATING.

THERE WERE THINGS WERE CHANGING SO QUICKLY, AND ALTHOUGH THERE WERE A WHOLE LOT OF GREAT SYSTEMS PUT IN PLACE, YOU KNOW, I THINK COMING OUT OF THAT STORM WE SAID, OK, WHAT IF THIS HAPPENS AGAIN IF WE HAVE THE OPPORTUNITY TO IMPROVE COMMUNICATIONS WE'RE GOING TO FOCUS ON THAT AND AND WE DID AND STAFF DID IN IN A LOT OF GREAT WAYS.

SO A FEW STATS.

I HAD SHANA PULL.

SO OUR DPS SOCIAL MEDIA, WHICH EVERYBODY LOVES, PUT OUT 14 POSTS AND GOT COLLECTIVELY OVER A MILLION DIFFERENT IMPRESSIONS FROM THE PUBLIC.

WATCHING THESE POSTS AND WATCHING THE INFORMATION COME OUT, OUR SOCIAL MEDIA AND WEB TRAFFIC WERE WAY UP FROM THE CITY, AND THAT'S ACROSS ALL OF OUR PLATFORMS AND ALL OF OUR OUTLETS. THE EVERBRIDGE SYSTEM, WHICH WE PUSHED REALLY HARD ON PROTECTSOUTHLAKE.COM FOR THE LAST YEAR, WAS INCREDIBLY SUCCESSFUL BETWEEN THE CALLS AND THE TEXTS TO THE DIFFERENT PHONES ON THE DIFFERENT KIND OF TRIGGER POINTS.

WE ENDED UP WITH 54,000 TOUCH POINTS AS TOUCHES TO SOUTHLAKE CITIZENS, WHETHER IT'S A CALL OR A TEXT THROUGHOUT THE WINTER STORM, WHICH IS JUST GREAT.

IT'S INCREDIBLE. SO CUSTOMER SERVICE ALSO WAS GREAT.

EVERYONE WAS VERY, VERY RESPONSIVE.

THE EMERGENCY RESPONSE TEAM ACTIVATED 27 DIFFERENT TEAM MEMBERS WHO WERE TRAINED SPECIFICALLY IN A WAY TO DEAL WITH WHAT'S COMING OUT OF THE WINTER STORM.

AND I GUESS IT LOOKS LIKE THEY AVERAGED 36 WEATHER RELATED CALLS PER DAY, MOSTLY ABOUT TRASH AND WE'RE TALKING, WHICH IS GREAT VERSUS ABOUT, HEY, MY, MY DOWNSTAIRS IS COMPLETELY FLOODED, SO VERY, VERY ACTIVE EMERGENCY RESPONSE TEAM, WHICH IS GREAT.

AND THEN 10 MEMBERS OF THE COMMUNITY SERVICE STAFF, THIS IS PROBABLY MY FAVORITE STAT, MADE WELL CHECK PHONE CALLS TO ALMOST 600 SENIOR CITIZENS, WHICH IS REALLY INCREDIBLE.

SO I WANT ALL THE CITIZENS WHO WHO HEAR THIS AND WATCH THIS TO KNOW HOW INVOLVED CITY STAFF WAS AND HOW IMPORTANT, HOW SERIOUSLY THEY TOOK THIS EVENT.

AND LIKE THE REST OF COUNCIL I GOT, I'VE RECEIVED AN INORDINATE AMOUNT OF CALLS AND TEXTS AND FOLKS STOPPING ME AT THE MARK OR AT THE GROCERY STORE SAYING, YOU KNOW, WELL DONE.

SO I THINK THE TWO WORDS USE THE MOST IS WELL DONE AND MAYBE THANK YOU AS WELL.

THANK YOU FOR THE WORK THAT THE CITY STAFF PUT INTO COMMUNICATING WITH US.

AND IT WAS ALMOST THE LEVEL OF GRATITUDE WAS WAS I MEAN, IT WAS VERY EMOTIONAL.

I'VE WHAT I'VE HEARD FROM A LOT OF DIFFERENT CITIZENS.

AND I THINK IT'S BECAUSE, AGAIN, THAT PENT UP ANXIETY WAS REALLY I DON'T THINK PEOPLE UNDERSTOOD HOW WORRIED THEY WERE THAT WE WERE GOING TO GO THROUGH A SIMILAR EVENT.

SO I NEED TO FIND THIS MESSAGE THAT I GOT FROM ANOTHER SOUTHLAKE CITIZEN.

I THOUGHT THAT WAS SUPER COOL. I'M GOING TO READ IT VERBATIM THIS.

I GUESS HE SENT THIS TO ME YESTERDAY, YESTERDAY NIGHT AND SAID, JOHN, I WAS IN AN UBER TODAY. THE DRIVER AND I WERE TALKING ABOUT LAST WEEK'S STORM.

THE DRIVER BLURTED OUT HOW LUCKY I WAS TO LIVE IN SOUTHLAKE BECAUSE WE WERE THE ONLY PLACE THE DRIVER FELT SAFE TO DRIVE.

HE WENT ON ABOUT HOW MUCH EQUIPMENT HE SAW AND THAT HE KNEW THAT THEY HAD BEEN WORKING ALL DAY AND ALL NIGHT.

HE HAD NOTHING, BUT HE HAD NOTHING GOOD TO SAY ABOUT NEIGHBORING COMMUNITIES.

SO APOLOGIES TO THE NEIGHBORING COMMUNITIES.

BUT THE POINT HERE, THE POINT HERE IS I THOUGHT THAT WAS REALLY COOL FROM A PROFESSIONAL DRIVER TALKING SPECIFICALLY ABOUT HOW INCREDIBLE OF THE WORK THAT DIRECTOR COHAN DID AND EVERYONE ELSE AS FAR AS MANAGING THE ROAD.

SO A HEARTFELT THANK YOU FOR ALL YOUR WORK.

I HOPE THAT THIS DOES NOT BECOME AN ANNUAL EVENT, BUT IF IT DOES, I KNOW YOU GUYS ARE WELL-PREPARED. SO THANK YOU GUYS VERY MUCH.

WITH THAT, WE'LL MOVE ON TO THE CITY MANAGER'S REPORT AND I'LL INTRODUCE CITY MANAGER

[3. B. City Manager's Report]

THIS IS EMPLOYEE APPRECIATION WEEK.

SO WE APPRECIATE YOUR KIND WORDS AND THE WORDS OF OUR RESIDENTS.

THERE WAS A WHOLE LOT OF HARD WORK THAT WENT ON LAST WEEK, BUT ALSO YEAR ROUND, STACEY'S GOING TO FILL YOU IN. ALL RIGHT TAKE IT AWAY.

GOOD EVENING, MAYOR MEMBERS OF CITY COUNCIL, AS SHANA SAID, THIS IS EMPLOYEE APPRECIATION WEEK AND OUR THEME THIS YEAR IS OUTER SPACE BECAUSE WE TRULY BELIEVE OUR TEAM IS OUT OF THIS WORLD. SO TONIGHT I WANT TO TAKE JUST A MINUTE AND HIGHLIGHT SOME OF OUR PERFORMANCE AWARD WINNERS AND ALSO OUR 10 YEAR MILESTONE RECIPIENTS.

SO ON THE SCREEN HERE, WE ARE EXCITED TO CELEBRATE 46 EMPLOYEES WHO HAVE REACHED 10 YEAR MILESTONES, AND THE SCREEN HERE SHOWS THE THOSE ATTAINING THE FIVE YEAR MILESTONE IN 2021. AND WE HAVE 14 EMPLOYEES WHO HAVE REACHED THAT MILESTONE THIS LAST YEAR.

OUR 10 YEAR MILESTONE RECOGNIZES 7 INDIVIDUALS WHO REACHED 10 YEARS THIS YEAR, AND YOU CAN SEE THEIR NAMES HERE ON THE SCREEN.

MOVING ON TO OUR 15 YEAR MILESTONE, WE HAVE A NUMBER OF EMPLOYEES AND YOU CAN SEE THEM HERE ON THE SCREEN, WE'VE GOT 12 OF THEM CELEBRATING THIS YEAR.

CHRIS, IT WAS A GOOD YEAR.

[00:35:01]

AND THEN WE'VE GOT OUR 20 AND 25 YEAR RECIPIENTS.

WE'RE EXCITED TO CELEBRATE THAT 6 AND THEN ALSO 5 WHO REACHED 25 YEARS OF SERVICE, WE'LL JUST KEEP GLOSSING THAT OVER.

VERY COOL. STARTED WHEN I WAS FIVE.

AND THEN, YOU DON'T LOOK OLD ENOUGH TO HAVE 20 YEARS STACEY.

EXACTLY. AND THEN WE'RE REALLY EXCITED TO CELEBRATE CLIF ALTOM.

HE'S A BATTALION CHIEF IN OUR FIRE DEPARTMENT FOR 30 YEARS OF SERVICE.

AND KEVIN HORNICK, WHO HAS ACHIEVED 35 YEARS OF SERVICE AND HE'S A FIRE LIEUTENANT IN THE FIRE DEPARTMENT. SO TWO FIRE SERVICE INDIVIDUALS REACHING SIGNIFICANT MILESTONES THIS YEAR. AND THEN WE'LL MOVE ON AND TALK ABOUT SOME OF OUR VALUE AWARD WINNERS, THE VALUES OF COURSE ARE SUPER IMPORTANT TO US HERE AT THE CITY OF SOUTHLAKE, AND THEY REALLY ARE CORE TO WHAT WE DO EVERY DAY AND WE'VE GOT FIVE VALUES THAT WE FOCUS IN ON.

AND THIS YEAR WE ARE RECOGNIZING THREE INDIVIDUALS AND ALSO THREE GROUPS OF EMPLOYEES.

THE FIRST INDIVIDUAL I'M PROUD TO RECOGNIZE THIS EVENING IS AMANDA MENESES.

EVERYONE KNOWS WHO SHE IS.

SHE'S OUR EMERGENCY MANAGER AND WHAT WE REALLY WANT TO RECOGNIZE HER FOR THIS YEAR IS HER INTEGRITY. SHE REALLY DOES ALL THE HARD WORK TO KEEP US SAFE AND PREPARED FOR EMERGENCIES. FOR THE COMMITMENT TO EXCELLENCE VALUES AWARD WE'RE RECOGNIZING LIBRARIAN MARIA CAMERON.

MARIA'S COMMITMENT TO EXCELLENCE IS UNPARALLELED, ESPECIALLY WHEN IT COMES TO WORKING WITH OUR VOLUNTEERS IN THE LIBRARY.

WE'VE GOT LOTS AND LOTS OF VOLUNTEERS IN THE LIBRARY, AND SHE DOES A REALLY GREAT JOB OF MAKING SURE THEY'RE FULLY ENGAGED AND HELP THEM TO THEIR OWN SUCCESSES.

AND THEN SEANTAY CARPENTER IS A FAMILIAR FACE TO MANY PEOPLE ACROSS THE COMMUNITY.

HE IS OUR LANDSCAPE AND ZONING INSPECTOR AND IS RECEIVING THE SPIRIT OF SOUTHLAKE AWARD THIS YEAR, AND THE SPIRIT OF SOUTHLAKE AWARD IS GIVEN TO SOMEONE WHO EPITOMIZES ALL FIVE VALUES. AND IF YOU'VE EVER MET SEANTAY AT ANY POINT IN YOUR LIFE, YOU JUST KNOW HE IS ALL FIVE OF THOSE VALUES. HE JUST IS SO ENTHUSIASTIC, HAS SUCH A POSITIVE ATTITUDE, AND WILL DO ANYTHING HE CAN TO REALLY GO ABOVE AND BEYOND.

HE SHOULD ALSO GET THE BEST SMILE AWARD.

YEAH. [LAUGHTER] WE ALSO HAVE THREE TEAMS THAT WERE HIGHLIGHTING THIS EVENING.

THE FIRST ONE IS OUR CHAMPIONS CLUB MEMBERSHIP EXPERIENCE TEAM.

THIS IS A GROUP OF LADIES.

ERIKA BASHAW, DANA BLANKENSHIP AND MARIANNE BURTON, WHO HAS SPENT THE LAST YEAR REALLY WORKING ON RETAINING AND GETTING NEW MEMBERS TO CHAMPIONS CLUB AND THEIR WORK SPEAKS FOR ITSELF. IF YOU LOOK AT OUR MEMBERSHIP NUMBERS AT CHAMPIONS CLUB THAT ARE BACK TO PRE-PANDEMIC LEVELS, SO GREAT JOB TO ALL OF THEM.

WE'RE ALSO HIGHLIGHTING THE WORK OF THE LASERFICHE PROCESS IMPROVEMENT TEAM.

THIS TEAM IS MADE UP OF DYLAN WELCH IN HR CRISTINA MCMURRAY IN THE FINANCE DEPARTMENT AND VERONICA LOMAS IN THE SECRETARY'S OFFICE, AND THEY'VE WORKED REALLY HARD THIS LAST YEAR TO REALLY MAKE US MORE EFFICIENT IN SOME OF THE THINGS THAT WE DO.

THEY'VE AUTOMATED A LOT OF VERY MANUAL PROCESSES TO SPEED UP WHAT WE CAN DO.

AND THEN THE FINAL TEAM WERE RECOGNIZING THIS EVENING IS A RATHER LARGE TEAM IS OUR GOVERNANCE MATRIX TEAM, AND YOU CAN SEE ALL THE MEMBERS THAT ARE ON THE SCREEN.

AND THEY'VE WORKED REALLY HARD THIS LAST YEAR TO REALLY MAKE SURE WE ARE WELL PREPARED FOR THE 2020 ELECTION, HELPING TO ONBOARD NEW COUNCIL MEMBERS.

AND NOW THEY'RE REALLY TURNED THEIR EYE AND ARE FOCUSING ON DEVELOPING A REALLY SOLID, ROBUST ETHICS PROGRAM FOR THE CITY.

THEY REALLY COME TOGETHER AND COLLABORATE AS A TEAM ALLOWS US TO GET A GREAT GROUP OF DIVERSE PERSPECTIVES AND EXPERIENCES TO REALLY BUILD SOME GREAT PROGRAMING.

THE NEXT GROUP OF AWARDS I WANT TO HIGHLIGHT THIS EVENING ARE OUR CUSTOMER SERVICE AWARDS. AND OF COURSE, DELIVERING CUSTOMER SERVICE IS REALLY THE FOUNDATION AND THE FUNDAMENTAL COMPONENT OF EVERYTHING THAT WE DO HERE AT THE CITY OF SOUTHLAKE.

AND I'M PLEASED TONIGHT TO RECOGNIZE TWO INDIVIDUALS, ONE FOR AN INTERNAL CUSTOMER SERVICE AND ONE FOR EXTERNAL CUSTOMER SERVICE.

SO FIRST IS OSCAR RODRIGUEZ.

HE IS OUR EXTERNAL CUSTOMER SERVICE HONOREE AND HE WORKS IN OUR COMMUNITY SERVICES DEPARTMENT AND IS THE FACE OF OUR ADAPTIVE RECREATION PROGRAMS. TO SAY THAT OUR PROGRAM PARTICIPANTS LOVE HIM IS AN UNDERSTATEMENT.

HE WORKS SO HARD TO REALLY DELIVER THE BEST POSSIBLE SERVICE AND REALLY MAKES A CONNECTION TO THE COMMUNITY.

OSCAR IS A PART TIME EMPLOYEE, BUT HIS IMPACT IS REALLY QUITE HUGE.

AND WE'RE ALSO RECOGNIZING ANDREW MERRICK THIS EVENING, HE'S OUR FACILITY SUPERVISOR, AND YOU MAY RECALL THIS BUILDING WENT UNDERWENT A MAJOR AC OVERHAUL THIS LAST YEAR.

DURING THAT PROCESS, HE AND HIS TEAM REALLY WORKED HARD TO KEEP IT AS COMFORTABLE AS POSSIBLE, AND HE OFTEN CAME IN DURING THE WEEKENDS AND IN THE EVENINGS JUST TO MAKE SURE THE TEMPERATURE WAS POSSIBLY BEARABLE.

BUT THAT'S JUST ONE EXAMPLE OF THE GREAT WORK HE DOES.

HE ALWAYS USES HIS TECHNICAL EXPERTISE TO REALLY DELIVER TO HIS CUSTOMER WHAT THEY NEED TO BE SUCCESSFUL.

THE LAST CATEGORY OF WORDS ARE A DIRECTOR AWARDS EACH DIRECTOR GIVES OUT AN AWARD EACH YEAR TO REALLY EXEMPLIFY AND HONOR ONE EMPLOYEE WHO'S MADE A DIFFERENCE IN THEIR DEPARTMENT. THE FIRST HONOREE THIS EVENING IS CATHERINE EIX.

SHE IS THE ADMINISTRATIVE EXECUTIVE ASSISTANT TO THE CITY MANAGER'S OFFICE, AND SHE IS AN INTEGRAL PART TO THAT DEPARTMENT AND DOES A FANTASTIC JOB DELIVERING EXCELLENT CUSTOMER

[00:40:01]

IN COMMUNITY SERVICES THE RECIPIENT IS JANIE OCAMPO.

SHE IS THE OFFICE ASSISTANT AND PRIMARILY WORKS WITH CHAMPIONS CLUB.

BUT JANIE IS KNOWN FOR HER CONTAGIOUS ATTITUDE OR POSITIVE ATTITUDE AND SMILE, AND SHE'S REALLY THE GO TO PERSON FOR THE DEPARTMENT TO REALLY BRIDGE THE GAP THROUGH ALL THE DIFFERENT DIVISIONS WITHIN THE COMMUNITY SERVICES DEPARTMENT.

TAMMIE SUSKI IS AN ACCOUNTANT IN THE FINANCE AND IT DEPARTMENT, AND THIS LAST YEAR, SHE HAS BEEN TRULY AN INTEGRAL PART IN MANY DIFFERENT FINANCE, DIFFERENT PROJECTS THAT THEY'VE HAD GOING ON.

AND SHE REALLY IS JUST THAT TRUE TEAM PLAYER YOU NEED ON YOUR TEAM TO GET THE JOB DONE.

AND CHASE ROOP IS A FIREFIGHTER PARAMEDIC AND HAS BEEN WITH THE CITY FOR A MINUTE, AND HE'S ONE OF THOSE INDIVIDUALS WHO IS ALWAYS WILLING TO STEP UP AND REALLY SHOW AND BE THE EXAMPLE OF HOW TO BE A REALLY FANTASTIC FIREFIGHTER AND PARAMEDIC.

HE HIS GOAL IS TO REALLY LEAVE A POSITIVE AND LASTING IMPRESSION ON THE COMMUNITY AND ANYONE HE INTERACTS WITH.

IN OUR PLANNING AND DEVELOPMENT DEPARTMENT, CHARLIE WRIGHT IS THE RECIPIENT OF THE DIRECTOR'S AWARD. HE IS THE BUILDING INSPECTOR AND REALLY EXCEEDS ALL EXPECTATIONS IN MANY WAYS, BUT HE OPERATES IN A WAY THAT BUILDS UPON THE SOUTHLAKE BRAND.

HE RECOGNIZES THAT IN HIS ROLE, HE REALLY NEEDS TO FIND SOLUTIONS, BE FLEXIBLE AND ADAPTABLE TO MEET THE NEEDS OF HIS CUSTOMERS.

POLICE OFFICER CRAIG D'AMICO WAS THE AWARD WINNER FOR THE POLICE DEPARTMENT, AND NORMALLY CRAIG IS ASSIGNED TO THE TRAFFIC DIVISION, BUT DUE TO SOME STAFFING CHALLENGES, HE WAS REASSIGNED TO PATROL THIS YEAR.

WHAT WE THOUGHT WOULD BE FOR JUST A MINUTE, AND HE'S STILL THERE SEVERAL MONTHS LATER.

BUT WHAT MAKES HIM UNIQUE IS THAT HE HAS REALLY ACCEPTED THIS CHALLENGE AND HAS REALLY EXCELLED IN THIS TRANSITION.

HE'S ALSO A FIELD TRAINING OFFICER AND A MEMBER OF OUR ORIGINAL SWAT TEAM.

AND FINALLY, JEFF GINN IS THE PUBLIC WORKS CIVIL ENGINEER AND IS RECIPIENT FOR THE PUBLIC WORKS DIRECTOR'S AWARD AS A RELATIVELY NEW EMPLOYEE ISH.

HE CAME ON BOARD AND ASKED ALL OF THE RIGHT QUESTIONS TO REALLY HIT THE GROUND RUNNING AND DELIVER EXCEPTIONAL SERVICE TO ALL OF HIS EMPLOYEES.

WHAT'S REALLY GREAT ABOUT JEFF IS THAT HE HAS GONE OUT OF HIS WAY TO REALLY TALK TO ALL OF THE TEAM AND UNDERSTAND EVERYONE'S PERSPECTIVE AND GET DIFFERENT, DIVERSE OPINIONS AND IDEAS AND INCORPORATE THEM INTO HIS WORK.

SO EMPLOYEE APPRECIATION WEEK IS JUST ONE SMALL WEEK EACH YEAR WE TAKE OUT OF OUR DAY TO THANK OUR EMPLOYEES AND REALLY SHOW APPRECIATION FOR ALL THE HARD WORK THAT THEY'VE DONE.

WE DO TRY AND INFUSE SOME FUN.

SO IN ADDITION TO THE AWARD CEREMONY THAT WE'LL HAVE ON THURSDAY, WE'VE GOT A VIRTUAL SCAVENGER HUNT GOING.

IF YOU POP INTO A CITY OFFICE THIS WEEK, YOU MIGHT SEE IT DECORATED IN A SPACE THEME.

SO WE'VE GOT SOME FUN STUFF HAPPENING AS WELL.

AND WITH THAT, I'D BE GLAD TO ANSWER ANY QUESTIONS ANYONE MIGHT HAVE.

THANK YOU FOR SHOWING US ALL THIS.

THIS IS WONDERFUL.

YOU GUYS HAVE SOME REALLY AMAZING EMPLOYEES AND NOT EVERYONE HAS STORIES ABOUT ALL OF THEM. AND YOU KNOW, IT'S NICE TO NICE TO PUT SO MANY FACES TO NAMES, RIGHT? YEAH. ANY ANY QUESTIONS OR COMMENTS, COUNCIL? YEAH, STACEY, ONE QUICK QUESTION.

IN ADDITION TO THEIR PHYSICAL AWARD, THE PLAQUE OR, YOU KNOW, THE CRYSTAL PIECE AND OBVIOUSLY THE INCREDIBLE RECOGNITION, DO DO ANY OF THESE AWARDS COME WITH ANY SORT OF FINANCIAL IMPACT, A GIFT OR ANYTHING LIKE THAT? JUST PRESTIGE, AND THEN THE 10 YEAR RECIPIENTS RECEIVE A PIN WITH THEIR TENURE ON IT.

SO, FOR 5, 10 AND 15, IT'S GOT A LITTLE EMERALD IN IT, AND THEN WHEN YOU HIT 20, IT'S A LITTLE ITTY BITTY DIAMOND CHIP, THEN 20 AND 25, YEAH.

WELL, THAT'S FANTASTIC. I MEAN, OBVIOUSLY, I DON'T WANT TO STEP INTO YOUR BUSINESS, BUT I WOULD BE OPEN TO THE IDEA OF OF--.

THESE ARE COOL AWARDS, THESE ARE ANNUAL BIG AWARDS TO DOING SOMETHING, YOU KNOW, FOR EMPLOYEES IF THE STAFF WAS OPEN TO THAT CONVERSATION.

YEAH, CONGRATULATIONS TO EVERYONE.

REALLY, REALLY FUN STUFF.

SO, I'LL GO AHEAD AND READ THE PROCLAMATION, I THINK WE'RE GOING TO TAKE A PHOTO AFTER THAT, RIGHT, [INAUDIBLE]. NO PHOTO.

OK, NO PHOTO. WELL FINE, WE'LL DO THE PROCLAMATION ANYWAY, STACEY.

[LAUGHTER] ALL RIGHT.

WHEREAS THE CITY OF SOUTHLAKE IS COMMITTED TO PROVIDING SOUTHLAKE RESIDENTS, BUSINESSES AND VISITORS WITH HIGH QUALITY, HIGH VALUE PUBLIC SERVICES AND THE CITY OF SOUTHLAKE CONSIDERS ITS EMPLOYEES TO BE ONE OF OUR GREATEST RESOURCES.

WHEREAS THE SOUTHLAKE EMPLOYEES DEMONSTRATE A STRONG WORK ETHIC AND A COMMITMENT TO PROVIDE SUPERIOR CUSTOMER SERVICE BY OFFERING THEIR TIME AND TALENTS TO ENSURE MEANINGFUL GROWTH, THE HIGHEST STANDARDS OF SAFETY, AND TO BE EXCELLENT STEWARDS OF TAXPAYER DOLLARS. AND WHEREAS THE PROFESSIONAL AND PERSONAL COMMITMENT OF THE EMPLOYEES CONTRIBUTES TO SOUTHLAKE REPUTATION FOR EXCELLENCE TO LIVE, WORK AND PLAY.

AND WHEREAS SOUTHLAKE EMPLOYEES TAKE PRIDE IN ADHERENCE TO THE CITY'S CORE VALUES OF INTEGRITY, INNOVATION, ACCOUNTABILITY, COMMITMENT TO EXCELLENCE AND TEAMWORK.

NOW, THEREFORE, I, MAYOR JOHN HUFFMAN, ON BEHALF OF THE CITY COUNCIL, DO HEREBY PROCLAIM THE WEEK OF FEBRUARY 14TH TO FEBRUARY 18, 2022 AS THE CITY OF SOUTHLAKE EMPLOYEE APPRECIATION WEEK.

CONGRATULATIONS TO EVERYONE.

[APPLAUSE] ALL RIGHT, VERY, VERY COOL.

[00:45:01]

OK. WELL, WITH THAT, WE WILL MOVE ON TO OUR CONSENT AGENDA FOR THE NIGHT, WHICH WE

[Consent Agenda]

SO IF THERE AREN'T ANY FURTHER QUESTIONS OR DISCUSSIONS, IS THERE A MOTION? YES, MAYOR AND COUNCIL, I MOVE WE APPROVE ITEMS NUMBER 4A THROUGH 4M RECOGNIZED AS THE CONSENT AGENDA. WE ARE NOTING ONE ITEM WHICH IS 4M, IT'S THE CANCELATION OF THE MARCH 15TH 2022 REGULAR CITY COUNCIL MEETING, THE REASON FOR THAT CANCELATION IS MARCH 15, 2022 COUNCIL MEETING ACTUALLY FALLS DURING SPRING BREAK WEEK FOR CARROLL INDEPENDENT SCHOOL DISTRICT. ABSOLUTELY.

THERE'S A MOTION, IS THERE A SECOND? SECOND. PLEASE CAST YOUR VOTE.

AND THAT MOTION PASSES SIX TO ZERO.

WITH THAT, WE'LL MOVE ON TO ITEM NUMBER 5 ON OUR AGENDA, WHICH IS THE PUBLIC FORUM.

SO THE PUBLIC FORUM IS THE OPPORTUNITY FOR THE PUBLIC TO ADDRESS COUNCIL ABOUT ANYTHING NOT ON THE AGENDA, WHICH WOULD BE EVERYTHING TONIGHT.

SO I'LL GO AHEAD AND OPEN UP THE PUBLIC FORUM.

IF THERE'S ANYBODY IN THE AUDIENCE WISHING TO SPEAK? WITH THAT WE WILL CLOSE THE PUBLIC FORUM, AND AS THAT IS THE LAST ITEM OF BUSINESS ON OUR AGENDA, THIS MEETING IS ADJOURNED.

SEE YOU ALL IN TWO WEEKS.

* This transcript was compiled from uncorrected Closed Captioning.